Terms & Conditions
- Shop information
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IKESHO co.,LTD.
- Address
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2-5-10 NARUSEGAOKA MACHID-SHI TOKYO JAPAN
zip code:194-0011
- Phone
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+81-42-795-4311
- FAX
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+081-42-795-3431
- Contact person
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- Shipping & Handling
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Shipping fee : Shipping Item(s) will be shipped through EMS (Express Mail Service) or International by Japan Post Co.,Ltd. We will let inform you the price after measurement.
Insurance : You can get your item(s) covered insurance if you need, no charge until JPY 20,000 by EMS, JPY 6,000 by ePacket.
EMS https://www.post.japanpost.jp/int/ems/index_en.html
ePacket http://www.post.japanpost.jp/int/service/epacket_en.html
Customs, Duties & Taxes:Orders shipped may be subject to import taxes, customs duties and fees levied by the destination country.
The customer/recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the customer/recipient's country. Additional charges for customs clearance must be borne by the recipient; IKesho Japan has no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
- Terms of payment
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The goods will be delivered upon confirmation of payment.
- How to Order
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E-mail or the Internet.
- Shipping timeframe
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Days necessary for transportation are different in each country of the addressee.
We will let you know after your order.
- Payment
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Bank Transfer, PayPal
- Exchanges/returns/cancellations
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We don't accept returns unless the goods arrived damaged or defective, in which case please contact us.
Please read return policy carefully.
- Return policy
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We don't accept returns unless the goods arrived damaged or defective, in which case please contact us.
★Procedure for support for breakage in transit★
1.File the breakage with a forwarder (in this case, post office in your country) by yourself.
Also inform us of the condition.
2.Acceptance of application of breakage at the post office
It may take a few months. If you think your application is not treated properly, you’d better remind them.
3.Post office in Japan will be informed the breakage by the post office in your country.
Then, both parties will investigate the issue.
4.We’ll be informed of the investigation result from the post office.
5.We’ll contact you regarding replacement.
We know it’s a time-consuming process.
We are sorry, but we cannot file the breakage from our side according to the Japan Post regulation. Please file the breakage with the post office in your country. After a set of procedures, we’ll be able to replace the goods. Please note that it may take a few months. It’s up to the post office in your country. We apologize for the inconvenience.
Once we receive the investigation result, we can compensate for the damage by shipping replacement to customers by EMS or ePacket.
We thank you for your kind understanding and cooperation.